Privacy Policy

Purpose of this Privacy Policy

This privacy policy informs users of our site and customers about the personal data we collect, how we use it, who has access to it, your rights, and our cookie policy.

Applicable Laws

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, where Ecolo Synergy primarily operates. For visitors from the European Union, we also respect the principles of the General Data Protection Regulation (GDPR).

Consent

By using our site, you consent to the terms of this Privacy Policy and the collection, use, and retention of the data described herein.

Personal Information We Collect

Automatically Collected Data

Certain data is collected automatically to operate, monitor, and protect our website:

• IP address and approximate location
• Date and time of your visit
• Pages visited and time spent
• Browser type and device information
• Referral source (how you found our site)

Analytics and Marketing Services

We use the following third-party services to analyze site usage and optimize our marketing:

This data is anonymized or pseudonymized and cannot be used to personally identify you.

Voluntarily Provided Data

When you fill out our forms or contact us, we may collect:

• Name and contact information
• Email address and phone number
• Company name and job title
• Project details and requirements
• Any other information you choose to provide

Data Collected Externally

Before, during, and after project completion, we may request additional information via email, phone, or in-person meetings to better serve your needs.

Use and Disclosure of Information

Automatically Collected Data

Anonymized data is not sold to third parties. Only our service providers (Google, Meta) have access to aggregated analytics data. This data is used to improve our website and marketing efforts.

Voluntarily Provided Data

Information you provide is never sold or shared without your explicit consent. Access is limited to employees who need it to fulfill your request. All employees are bound by confidentiality agreements.

Data Retention

We retain personal data only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Analytics data is retained according to each service provider's policies.

How We Protect Your Data

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security audits. While we take every reasonable precaution, no internet transmission is completely secure.

Your Rights

As a user, you have the right to:

• Access all personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Opt out of marketing communications

To exercise these rights, contact our Privacy Officer at [email protected]

Cookie Policy

Cookies are small files stored on your device to enhance your browsing experience. We use:

You can control cookies through your browser settings. Disabling cookies may affect your user experience.

Changes to This Policy

We may update this policy to maintain legal compliance and reflect changes to our practices. We recommend checking periodically for updates.